We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vitrine.egy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vitrine.egy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vitrine.egy@gmail.com.

Return and Refund Policy

Introduction

Shopping online offers convenience and a wide selection of products, but it also comes with the possibility of receiving an item that doesn't meet your expectations. Our return and refund policy is designed to address such situations, providing clear guidelines on how to return an item and receive a refund.

Overview of Return and Refund Policy

Vitrine has made shopping easy by ensuring customer satisfaction even post-purchase. This means you have two whole weeks to decide if your product is right for you. We understand that sometimes products may not meet your expectations or arrive in a damaged condition. To ensure a smooth and efficient return process, we have established a set of guidelines that need to be followed.

Returns within 14 Days

If you wish to return an item, it must be done within 14 calendar days from the date of receiving your order. This time frame allows for a reasonable period to evaluate the product and decide if it meets your expectations. After this period, we will no longer accept returns.

Exchanges and returns have the same shipping fees the one paid in your original order.

Eligibility for Return

Before returning an item, it's essential to check our Vitrine Return conditions to ensure your product is eligible for return. Some products may have specific return restrictions due to hygiene or safety reasons. By reviewing our return conditions, you can determine if your item qualifies for return.

Contacting Customer Service

To initiate the return process, you need to contact our customer service. You can reach us by calling our customer service number at 01008949401 or sending an email to vitrine.egy@gmail.com. Our dedicated team will guide you through the necessary steps and provide you with the required information.

Conditions for Returning an Item

To successfully return an item, certain conditions must be met. These conditions are in place to ensure the integrity of the return process and protect both the customer and the company.

Proof of Purchase

To initiate a return, you must provide proof of purchase, such as the order number or invoice. This information helps us verify the transaction and ensure that the return is valid.

Valid Reason for Return

The reason for return must be valid and meet our return acceptance conditions. Common valid reasons for return include receiving a damaged, defective, wrong item, wrong size, or wrong color. If your item falls under these categories, we will provide a 100% refund, including shipping fees.

Taking Care of the Products

It is crucial that you take reasonable care of any products you wish to return. The items must be returned in their original condition, unused, and with all original packaging intact. Failure to take care of the products may result in rejection of the return, exchange, or refund request.

Damaged or Missing Items

In the rare event that an item is damaged or missing during transportation, please contact our customer service within 24 hours. We will guide you through the claim process and provide instructions on how to proceed. When returning the damaged or missing items, remember to include all items, including any free promotional items that came with the purchase. Failure to return all items may result in the return being rejected.

Quality Check and Refunds

Once we receive your returned product, we will perform a quality check to ensure that it meets our standards and the return conditions. If the quality check is successful, we will contact you to arrange a refund or replacement.

Successful Quality Check

If the quality check is successful, we will process the refund, excluding any delivery charges you paid for through ordering. The refund will be issued using the same payment method used for the original purchase. You can expect to receive the refund within a reasonable timeframe, depending on your bank or payment processor. banks may take up to 14 days depdning on the bank and cash takes around 7 working days.

Unsuccessful Quality Check

In some cases, the quality check may be unsuccessful. This can happen if the returned product does not meet the return conditions or if it has been damaged or used beyond what is considered reasonable. If the quality check is unsuccessful, we will not issue a refund, and the product will be sent back to you.

Processing Refunds

Refunds are processed promptly upon receiving the returned/exchanged products and completing the quality check. It may take some time for the refund to reflect in your account, depending on your bank or payment processor. We appreciate your patience during this process and assure you that we will do our best to resolve any refund issues promptly.

In-Store Refunds

If you prefer to process your refund in-store, this option is available and free of charge. To initiate a return, you can call our customer service number at 01008949401 or send an email to vitrine.egy@gmail.com. Our customer service team will guide you through the process.

Conclusion

Our return and refund policy aims to provide a transparent and fair process for our customers. We understand that sometimes things may not go as planned, and we are committed to resolving any issues to your satisfaction. By following the outlined guidelines and contacting our customer service, you can initiate the return process and receive a refund or replacement for eligible items.

FAQs

How long do I have to return an item?

You have 14 calendar days from the date of receiving your order to notify us that you want to return your product.

How do I initiate a return?

To initiate a return, you can call our customer service number at 01008949401 or send an email to vitrine.egy@gmail.com. Our customer service team will guide you through the process.

What are the conditions for returning an item?

The conditions for returning an item include providing proof of purchase, having a valid reason for return, taking care of the products, and returning all items, including free promotional items.

What happens during the quality check?

During the quality check, we ensure that the returned product meets our standards and the return conditions. If the check is successful, we will contact you to arrange a refund or replacement.

Can I process my refund in-store?

Yes, you can process your refund in-store, within 14 days of receiving your delivery. To initiate a return, you can call our customer service number at 01008949401 or send an email to vitrine.egy@gmail.com.

Our customer service team will guide you through the process.

Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for return	YOUR RETURN MUST BE :
	New condition	Complete (free gifts, accessories, original packaging)	Not damaged	Tags & labels attached
Delivery - Wrong Product	✓	✓	✓	✓
Quality – Defective	x	✓	✓	✓
Delivery – Missing items	✓	X	✓	✓
Website - Incorrect Content	✓	✓	✓	✓
Product - Does Not Fit - item not fitted e.g. item delivered does not fit the customer (Not applicable to some fashion items, check return policy on product page)	✓	✓	✓	✓

** Items on Sale can only be replaced and not refunded.